Grievance and Disputes procedure

In the case of an issue involving an individual or individuals, the following Grievance and Disputes procedure is designed to provide speedy, sufficient and full facilities for fair settlement of all matters arising within the Catering Establishment (“the unit”) and whilst procedures are under way, work shall continue normally and discussions will not be hindered by unconstitutional action by either party.

If there are any significant differences from this Grievance and Disputes procedure, at your Unit, you will be told by the Manager.

Stage1.

1. a)  In the case of an individual issue, the Employee concerned should raise this with his/her Line Manager. All employees have the right to invite a fellow employee to support him/her in putting the grievance to the Management at all stages.
2. b)  The Manager, may, if necessary, consult with other members of Management in order to find a satisfactory solution and will where reasonably practical, give an answer within 2 working days of the date of the issue being raised.
3. d)  In the event of failure to agree, the issues will be referred to Stage 2.

Stage 2.

If the issue is unresolved at Stage 1, the Line Manager can request a meeting, at the earliest mutually convenient date and not more than three working days after Stage 1, to discuss the issue.

Failing settlement at this Stage, the issue will be referred to Stage 3.

Stage 3.

If the issue is still not resolved, Chris Pilkington will request a meeting at the earliest mutually convenient date and not more than three working days after Stage 2, to discuss the issue

Stage 4.

If the issue is still not resolved, Richard Leeming will request a meeting at the earliest mutually convenient date and not more than three working days after Stage 3, to discuss the issue

This is the final stage.